The application will run a series of diagnostic tests and help you set up a new profile. After downloading the application to a Windows computer, sign in with your Cornell account and select the issue you want help with. Outlook keeps saying "Trying to connect." or "Disconnected"Īccording to Microsoft, the Microsoft Support and Recovery Assistant for Office 365 can help automatically diagnose and fix a range of Outlook problems. Shared mailboxes or shared calendars don't work. Primarily focusing on Outlook for Windows at this time, the assistant can help sort out problems like: Support providers who assist people with troubleshooting email problems may want to investigate the Support and Recovery Assistant for Office 365, recently launched by Microsoft.
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